Development Dashboard

The Auto-Assigner (AA) for Sharebite orders has been updated to improve efficiency by handling bundled orders as a single assignment. This change allows us to honor "Preferred Driver" and "Sharebite" tags while keeping the integrity of the bundles intact. Now, when assigning a driver, all linked orders within a bundle will be assigned in one action, streamlining the process and prioritizing the best drivers for each delivery location. Additionally, the system will alert Dispatch if a bundle is not accepted within the specified timeframe, ensuring timely deliveries.

Driver pay will now be automatically recalculated when orders are bundled or unbundled, ensuring that payouts accurately reflect the appropriate rates. This update means that drivers will receive the correct compensation based on whether orders are combined or separated, enhancing fairness in pay. Additionally, all associated fees, such as wait time and mileage, will be calculated appropriately, improving the overall efficiency of our delivery process.

We have implemented an automated system that efficiently bundles Sharebite orders with matching delivery times and addresses. Each day at the designated cut-off time, orders will be paired to create optimized bundles, making it easier for our team to manage and review assignments. This enhancement streamlines our process, ensuring that dispatchers can focus on any un-bundled orders and make informed decisions before delivery.

We are excited to announce the introduction of a manual bundling feature for Dash users with admin approval. This enhancement allows users to easily pair two orders together, creating a streamlined workflow for assignment, tracking, and reporting. With both orders identified as a bundled entity, drivers will experience a unified job offer, simplifying their tasks and improving efficiency. This update ensures better management of related orders while maintaining the independence of each order for tracking and reporting purposes.

We are excited to announce the integration of GrubHub as a new delivery option for our platform, joining DoorDash and Uber. This enhancement will provide our customers with more flexibility and choice when ordering food. We are also considering setting up an external Slack channel for better collaboration during the development and pilot phases. Please let us know if you're interested, and we'll make the arrangements!

We have standardized the URLs for all Expedite components to ensure a consistent and clear naming convention across our systems. This update addresses issues with outdated or incorrect links, enhancing the user experience for both our production and staging environments. With the new structure in place, it will be easier for team members to manage and access various applications, leading to a smoother data migration process and improved overall efficiency.

We have implemented a system to standardize address inputs, which helps eliminate duplicate cost centers caused by inconsistencies in formatting. Now, when an order is created, the system will check for existing records using a unique identifier that combines the Business ID, normalized street address, and zip code. This ensures orders are correctly mapped to existing cost centers, enhancing our data integrity and streamlining our operations.

We have enhanced our reporting capabilities to better evaluate driver performance and lateness. New visibility into overlapping driver orders will help identify when delays are due to multiple assignments rather than driver issues. Additionally, we can now distinguish between orders where the driver arrived on time but experienced delays due to restaurant readiness, allowing us to address specific location challenges more effectively. These improvements will provide valuable context for our reviews and help us enhance overall operational efficiency.

We have implemented a new auto-cancellation feature for Seattle orders that will automatically cancel any unaccepted orders if they are not confirmed two hours before the scheduled pickup time. Additionally, if a driver is removed or does not accept the order within this timeframe, we will wait for five minutes before canceling the order to allow for potential reinstatement. A "Revive" button has also been added, enabling Ops agents to quickly restore an auto-canceled order if a driver can be secured promptly. This enhancement aims to improve order management and compliance efficiency.

We have updated the order completion screens and earnings history to enhance clarity for drivers. After a delivery is completed, the earnings are now recalculated and displayed in a straightforward manner without the previous estimated labels. Additionally, we've removed unnecessary disclaimers and upgraded the dashboard to reflect these changes. Drivers will also receive a notification when their earnings are updated, ensuring they have the most accurate information.

We have updated the mileage compensation process for SG Routes to ensure that clients are not charged for mileage while the SG tag is active. This change will streamline the payment structure for non-SG drivers, allowing mileage compensation to be added appropriately once orders are offered. Overall, this enhancement aims to simplify our billing process and improve client satisfaction.

We have introduced new exemption reasons for the Emerald Status of Dash drivers, specifically for scenarios that impact on-time pickup and drop-off metrics, such as stacked orders and last-minute changes. These enhancements ensure that drivers are not penalized for circumstances beyond their control, making our tracking more fair and accurate. The system will now automatically apply exemptions and flag orders accordingly, allowing for clearer visibility of these changes in the dashboard.

We've made significant improvements to the Payment Issues reporting process. Drivers will now be required to provide an order ID for their payment concerns, even if it's not selected from a list. Additionally, there are new messages that inform drivers about payment processing times, helping to manage their expectations. These changes aim to reduce confusion and ensure a smoother experience for everyone involved.

Drivers will now see a clear indication in the app when an order will not impact their stats, allowing them to accept offers with confidence. The exemption message will be prominently displayed on the offer screen, either as text or a visual graphic. After completing the order, the exemption status will also be reflected in the earnings page and order history, ensuring transparency regarding how orders affect their performance metrics. This update helps drivers make informed decisions without the worry of negative effects on their statistics.

We have recently introduced a new feature that allows drivers to transfer their assigned orders to another qualified driver if conflicts arise. This transfer can occur within a specified time frame, helping to prevent last-minute cancellations and ensuring smooth order completions. The system automatically checks the receiving driver's qualifications to facilitate a seamless transition. This enhancement aims to improve overall efficiency and reduce operational challenges.

We have successfully prepared for the onboarding of new drivers for the Sharebite project, following the completion of the Sweetgreen project. On Thursday at 3 PM ET, we will send onboarding SMS messages to both returning and new drivers while ensuring they are set up correctly in our system. This will help streamline the onboarding process and make sure that new drivers are efficiently integrated into our operations. Additionally, we will be updating the status for those already in the onboarding process to reflect their progress.

We have updated the cancellation process for drop-offs within routes to enhance driver flexibility. Now, drivers can cancel drop-offs while en route, streamlining their responsibilities. Additionally, we've established a new driver cancellation fee structure that adjusts based on the timing of the cancellation, ensuring fair compensation. This improvement will help maintain driver morale and efficiency by clarifying the implications of cancellation.

The Expedite Brand App has been updated to provide users with a clear breakdown of all order charges in the Pricing section. Users can now see individual line items for Delivery Fee, Tip, Mileage Pay, and Tolls, which will help them better understand the total cost of their orders both before confirmation and after completion. This enhancement ensures that all clients can easily access and review the full pricing details, promoting transparency and confidence in their purchasing decisions.

We have updated the minimum tip for Fulflld orders from Relish to $15, increasing it from the previous amount of $10. This change aims to enhance the overall experience for service providers, ensuring they receive fair compensation for their efforts.

We have updated the client account creation process in Expedite to make the HubSpot Client ID field optional. This change allows users to leave the field blank when the ID is unknown, which will help reduce errors and unnecessary log clutter caused by placeholder entries. As a result, our sales team will experience improved data tracking without the distraction of sync errors related to invalid IDs. Additionally, we've communicated these updates to the Customer Experience team to ensure a smooth transition.