Development Dashboard

We have enhanced the expedite chat flow for Gigee by ensuring that driver email and phone number details are now correctly mapped to their respective fields in ClickUp tasks. Additionally, we've updated the workflow to include a more comprehensive list of reason for contact options, allowing for clearer categorization of driver escalations. These improvements will streamline communication and improve our response efficiency.

We are excited to announce the implementation of Apple CarPlay support for our driver app, enhancing how drivers receive order notifications and task updates while on the road. This new feature allows drivers to view their active schedules and delivery tasks directly on their CarPlay displays, ensuring they stay informed and connected without distractions. Now, important order-related notifications will be visible and accompanied by audio alerts through the vehicle's sound system, significantly improving driver awareness and safety.

We've made significant improvements to the reference image feature in the driver app. Now, when drivers tap on a reference image, it will expand to fill most of the screen, making it much easier to read. Additionally, the reference image will automatically display upon the driver's arrival at pickup or drop-off locations, ensuring they have immediate access to important instructions. These enhancements will help drivers navigate their tasks more efficiently and accurately.

Reference Image UX.MP4

We are enhancing our compliance to operate again in Seattle by introducing new features that improve how workers access their earnings information. Each order will now come with an electronic receipt emailed to workers within 24 hours, and these receipts will be downloadable from the app. Additionally, we will provide weekly statements that summarize total compensation and other relevant details, all of which will be accessible for at least three years. This makes it easier for workers to track their earnings and understand their financial information clearly.

We have improved the visibility of item details for orders within the “Accepted” status. Now, drivers will see this information directly in the main section, eliminating the need to click into ‘other issues.’ This enhancement aims to streamline their workflow and provide quicker access to important details.

We have introduced a new "Onboarding Quiz" step for drivers who start their onboarding on Logiscal and then switch to Expedite using a synced GigSafe ID. This addition ensures that these drivers receive the appropriate training and information before completing their onboarding, while those who start directly on Expedite will not be affected by this new requirement. Overall, this enhancement aims to streamline the onboarding process and improve the experience for our drivers.

We have introduced a new "Reset Payment" feature in the Expedite Dash that enables the finance and operations teams to retry Everee payments that were previously stuck due to issues like incomplete account setups. This enhancement helps ensure that payments to drivers can be processed more efficiently, reducing delays in payouts and improving overall payment reliability.

We have made important updates to the Idle Chat workflow to enhance order management and driver support. Drivers can now easily check their settings to ensure they are receiving orders, and they will receive immediate assistance with any questions regarding their Emerald status or order cancellations. Additionally, we've implemented new features to streamline the process for reclaiming removed or cancelled orders. These improvements aim to minimize disruptions and keep our drivers informed and engaged with upcoming opportunities.

We have implemented new driver pay structures and bundling rules for Sharebite orders on the FULFLLD platform. These updates define how drivers will be compensated based on the number of orders, location-specific rules, and adjustments for mileage and wait times. This clearer pay structure aims to enhance driver satisfaction and streamline operations, ensuring that our delivery drivers are fairly compensated for their efforts.

We have implemented enhanced change log visibility in the Driver Portal for internal users. Now, when a support specialist logs in as a driver and makes changes, their name and the timestamp of the action will be recorded. This improvement ensures transparency and allows us to easily track which internal user made specific changes to driver accounts, enhancing accountability and support efficiency.

We've implemented a minimum tip of $3 for all Sharebite orders to enhance their appeal and ensure a more consistent experience for our drivers. This change addresses the previous issue of $0 tips at the start of the ordering process, making it easier for orders to be assigned positively. With over 99% of orders receiving a tip of $3 or more last week, this adjustment is expected to streamline operations and improve overall order attractiveness.

We have successfully integrated our order management system with GrubHub, allowing us to create and update orders seamlessly. This means that whenever an order is placed or modified in our system, it will automatically sync with GrubHub, ensuring that both platforms have the most up-to-date information. This enhancement will streamline our operations and reduce the chances of any order discrepancies.

We have successfully integrated a new feature that allows the operations team to process refunds for Grubhub directly through Slack using simple commands. This enhancement streamlines the refund workflow by validating requests before submission, ensuring accuracy and efficiency. Users will receive immediate feedback on the success or failure of their refund requests, improving overall communication and response times.

We are excited to announce a new feature that allows trusted drivers to have their orders automatically confirmed, streamlining the order process and reducing waiting times. This capability will be activated manually for each driver and can also be applied in bulk for specific groups. Additionally, if a driver encounters any issues, the auto-confirmation will be disabled to ensure proper management of their orders. This enhancement will help improve efficiency and reliability in our operations.

We have implemented a new feature that allows us to dedicate specific drivers to particular pickup and drop-off locations. This means that when a request comes in, only designated drivers from a selected list will be assigned to handle those orders. This enhancement will improve our service reliability and ensure that the right drivers are matched to the right locations, leading to a better experience for our users.

We have updated our dispatching system to better handle complex order assignments for drivers. Now, when multiple orders are assigned to the same driver, our new rules will automatically exempt them from on-time penalties in cases of stacking and overlapping orders. This means that drivers can operate more efficiently without the stress of unfair time pressures, ultimately improving our service quality and driver satisfaction.

A new video has been created to help drivers better understand Sharebite orders, emphasizing important details such as tips and pickup instructions. This resource aims to enhance drivers' awareness and acceptance of these orders by clearly explaining key features. Drivers can access the video through updated offer notifications and pickup instructions, making it easier to manage both single and bundled orders effectively.

On June 18th, during the Knicks Parade, we will exempt late orders for drivers in NYC to help minimize disruptions caused by increased traffic and road closures. This will reduce the likelihood of drivers deciding not to accept orders or generating support tickets due to delays, ensuring a smoother experience for everyone involved.

We have implemented a new time-based assignment system for drivers with SB and SG tags, allowing them to receive other delivery orders outside of their dedicated operating hours. This change addresses driver concerns about feeling limited to specific clients, helping improve their satisfaction and utilization. By enabling drivers to accept additional jobs during off-peak times and on weekends, we enhance our operational flexibility and support future growth as we onboard new drivers and expand our services.

We are excited to announce the creation of a new generic account named "Nash_Generic" within our Expedite Brand, designed to streamline order processing. This update will allow us to offer flexible delivery fees based on order amounts, enhancing our pricing structure for clients. As part of this rollout, "Alidoro" will be the first client to utilize this account, improving our service experience and efficiency.