Development Dashboard

We have improved the Market Management module by adding a zip code coverage lookup feature. This allows Operations to quickly verify coverage for specific zip codes without needing to rely on developers for data extractions. Users can now enter a zip code to see if it is covered, along with the corresponding market and timezone, or receive a message if there is no coverage. This enhancement streamlines our process and speeds up responses to client inquiries.

We've enhanced the Access Control functionality in the Expedite Dashboard to allow for more flexible user-based permissions. Teams can now directly manage access for individual users through a simple toggle switch, eliminating the need for technical support to make permission changes. This update empowers team members to grant or revoke specific permissions easily, streamlining our workflow and improving efficiency in managing user access.

A new report has been created in Metabase to accurately track expedite data, which will significantly improve our workflow. This update aims to eliminate the time-consuming manual verification process and enhance billing accuracy. The availability of this new report will help the team access the necessary data quickly, allowing for more efficient operations. Thank you for your collaboration in addressing this long-standing issue.

We are introducing a new daily check at 3pm to help improve our fill rates for open lunch orders that currently fall below the acceptable pay floor. This process will allow our operations team to quickly identify and address unassigned orders by adjusting pay or directly assigning drivers, starting with Boston on October 20. The goal is to minimize unfilled orders and enhance our service in every major market.

We have updated the pickup times for all orders from The Stand Mission Valley location to include an additional 5-minute buffer. This change is aimed at accommodating the extra time needed for drivers to walk to and from the store in the outdoor mall setting, ensuring a smoother and more efficient pickup process for our clients.

We are excited to introduce a new feature that allows our most reliable drivers, specifically those in Emerald Tier 3 and 4, to opt out of manually confirming assigned orders. This change will help streamline the order acceptance process for these drivers, making early morning deliveries easier and more efficient by eliminating unnecessary confirmation steps. However, drivers will need to maintain their performance to keep this privilege, as any missed orders while using this feature may result in losing access temporarily. Overall, this update aims to recognize and reward our top-performing drivers while maintaining service quality.

Dispatchers can now manually bundle unaccepted orders with accepted ones in the same region, improving flexibility in order assignment. This change allows for greater efficiency, as manual bundling now mirrors the automated system, enabling dispatchers to manage orders more effectively. Additionally, if a bundling attempt may break overlap rules, a warning will prompt dispatchers for confirmation instead of automatically blocking the action, enhancing user experience and decision-making.

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We've introduced a new Role Management interface that allows administrators to easily create, edit, and manage Role templates and Permission Groups within Expedite Dash. This enhancement simplifies the process of defining reusable permission settings, ensuring consistent access management for all users. Now, when an admin updates a Role template, those changes automatically reflect across all assigned users, streamlining our overall access control system.

We have enhanced the User Management features for Expedite Dash Administrators, allowing for easier viewing and editing of user profile details. Administrators can now conveniently assign or modify team memberships and roles for each team member. Additionally, user demographic fields, such as names and contact information, are now editable from this panel. These improvements aim to streamline the management of team roles and individual permissions, making it more efficient for our administrators to oversee organizational assignments.

We have made important adjustments to how we handle drop-off only orders that require customer-requested setups. Now, when a driver confirms that setup is needed, their pay will automatically reflect the standard setup rate, and clients will be billed accordingly. This change ensures that drivers are fairly compensated and eliminates the need for manual adjustments, streamlining our operations and reducing potential errors.

Onboarding has been successfully activated for Tupelo, MS, and Logan, UT, allowing us to move forward with our launch in these two new markets for EZ Cater. This enhancement will streamline the onboarding process, enabling a smoother entry into these locations and enhancing our service offerings. Thank you to everyone involved in making this happen!

We have updated the wording for a notification that drivers receive when working on orders that do not impact their performance statistics. The new message clearly states, "This order will be exempt from your stats, it won’t count against you." This change aims to reduce confusion and help drivers understand the nature of these specific orders better, enhancing their overall experience

In preparation for peak season, the team successfully validated our infrastructure's capacity to handle approximately 10,000 orders per day. We assessed critical workflows to ensure they perform reliably under high demand, identifying any components that may require enhancement to maintain a smooth experience for drivers and dispatchers. A comprehensive report detailing our findings, including potential risks and recommendations, has been published for team review. This ensures we are ready to scale effectively while preserving order accuracy and system performance.

We have improved the driver event tracking in the Expedite Driver App to ensure more reliable recording of arrival and departure events for active delivery orders. The updates help to prevent delays and missed events, even in cases of poor connectivity or when the app is in the background. Additionally, the system now accurately focuses only on orders that the driver is currently working on, allowing for a clearer tracking experience. Overall, these enhancements will lead to smoother deliveries and better performance for our drivers.

We have added a new Same-Day Order banner to the driver app to help drivers quickly recognize which deliveries need to be completed on the same day. This prominent banner will appear for any orders scheduled for today, making it easier for drivers to prioritize urgent deliveries. The enhancement aims to reduce confusion with future orders and streamline the order acceptance process, ensuring that same-day deliveries are handled promptly.

We have implemented a new feature for driver profile image uploads that ensures each image includes a clear view of the driver's face. If an uploaded image does not contain a face, the system will automatically reject it and prompt the driver to upload a new picture with their face visible. This enhancement improves the quality of profile images and helps maintain consistency across our driver profiles.

We've added an "Add to Calendar" button for Expedite drivers that appears after they accept an order. This feature allows drivers to easily sync their scheduled deliveries with their device or Google Calendar, helping them manage their time more efficiently. When tapped, the button pre-fills calendar event details such as the order ID, pickup and delivery times, and relevant addresses. This improvement enhances the overall experience for our drivers by simplifying their scheduling process.

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We are integrating Praze Surveys with the Expedite system, allowing for targeted surveys to be sent based on specific delivery conditions and driver shift activities. This enhancement ensures that surveys are triggered appropriately without interrupting drivers during busy periods, as they will only receive them after completing all their deliveries. This improvement aims to gather valuable feedback from drivers while respecting their time and workflow.

We've updated our tipping system to ensure that all clients benefit from a minimum tip of $10, even when 5% of the subtotal is less than that amount. This change addresses inconsistencies where some clients were not receiving this minimum tip. As a result, we can provide a more reliable and fair experience across all orders.

We are excited to announce that onboarding has been successfully activated for three new markets: El Centro, CA, Jacksonville, NC, and Twin Falls, ID. This enhancement will allow us to better serve our customers in these regions and supports our ongoing commitment to expanding our reach. Thank you for your continued collaboration!