Development Dashboard

We are excited to announce that our system now automatically applies timezones based on the order's location. This enhancement eliminates the need for manual setup, ensuring accurate scheduling and reporting for our clients, no matter where they are. Users will easily see the relevant timezone in logs and dashboards, and the system will adapt to daylight saving time changes as needed. This improvement supports our international growth and enhances operational efficiency by reducing delays and inconsistencies.

We introduced a new feature in the driver app that allows drivers to upload photos at the time of pickup. This update aims to help reduce disputes by providing proof of pickup, similar to the photos taken upon delivery. While we’re not prioritizing this change just yet, having it on our roadmap will ensure we are prepared to implement it in the future.

We have updated the Expedite Driver App to ensure it is not available on iPad devices. This change is aimed at preventing issues related to missing tracking events that some drivers have experienced when delivering orders using the app on iPads. Now, when users search for the app in the App Store, they'll see a message indicating that it is not compatible with iPads, helping to streamline the delivery process and improve order tracking accuracy.

We are excited to announce the successful integration of ClickUp into our system, which will now allow for automatic ticket creation based on unresolved driver issues. This enhancement streamlines our workflow by ensuring that when drivers indicate their concerns, a task is immediately generated in ClickUp, helping us address issues more efficiently and improve overall driver support.

We have initiated discussions on the future of our driver chat workflows as we prepare for the rollout. The aim is to explore various options for structuring and formatting requests, ensuring a smooth and effective chat experience. Team members are encouraged to engage in this conversation to help shape the project and contribute their ideas for optimizing our chat processes.

We have successfully disabled the "10 orders = free bags" coupon automation in Shopify. This change allows us to streamline our process since new drivers are now receiving free bags directly, ensuring a smoother experience for our team and our customers.

We have made progress in integrating Fulflld into Expedite by setting up accounts for our clients within the Expedite Brand Portal. This will enable us to customize driver payment settings uniquely for each client, enhancing our service delivery. Key accounts like Sweetgreen and Renee's Kitchen have been created, with pending setups for others such as ezCater and Pressed. This ensures a smoother payment process tailored to each client's needs moving forward.

We have added a new required field to the driver signup page that asks applicants how they heard about us. This addition will help us better track the effectiveness of our recruitment channels, ensuring we can focus on the most successful methods for attracting new drivers. The options include common sources like Indeed and Craigslist, as well as an "Other" option for more personalized responses.

We've enhanced our system to better manage Sweetgreen orders by introducing a new feature that distinguishes "High Priority" orders. This improvement ensures that extra charges for both clients and drivers are clearly communicated, allowing for a better understanding of expectations. Additionally, we've included reference images for drivers, helping them to easily identify the requirements for each order type. Overall, this update aims to streamline operations and improve driver awareness.

We have enhanced the driver profile in Expedite Dash by introducing a clear display of parent and child driver relationships. Admins can now easily identify related drivers, as viewing a child driver profile will show the parent driver, while the parent profile will list all associated child drivers. This improvement simplifies navigation between profiles, making it more efficient for our team to manage driver relationships.

A new "2025 Taxes" section has been added to the Driver Portal, which provides drivers with essential information about taxes as well as personalized data to assist them in filing. This enhancement aims to empower drivers with the knowledge they need to navigate their tax obligations more effectively.

The team has updated access levels for support agents by removing the ability to apply the “Order Not Ready” flag. This change will help streamline our operations and ensure that only designated leads have access to this option, enhancing our overall efficiency in handling orders. The updated permissions will be effective starting January 19th.

Invoices generated in Expedite will now display the correct mileage costs, reflecting the restaurant's mileage pay instead of the driver's. This change ensures accuracy and consistency across all invoice outputs, providing a clearer understanding of costs for all users. The updated information is now live and available for review.

We have updated the Toast delivery system to allow for selective acceptance or rejection of orders based on location. This enhancement mirrors existing logic from TripleSeat, ensuring that our team can more effectively manage incoming orders. This change will improve our operational efficiency and better align order handling with our current needs.

We have addressed several integration issues with the Tripleseat account for MIDA, ensuring that tips are accurately reflected for orders, which will benefit both the clients and their customers. In the interim, MIDA will be granted access to edit tips directly in their Tripleseat orders, enhancing their flexibility. Additionally, we have implemented a rule to prevent duplication of orders from the ezCater input, streamlining the order management process for the kitchen. These changes will help improve order accuracy and efficiency for MIDA.

We are excited to announce that our platform has been enhanced to better serve Driver Service Providers (DSPs) by incorporating localized features. DSPs will now experience a more seamless operation as the platform automatically applies their regional rules, formats, and currencies. This includes updated reports and dashboards that reflect localized data, ensuring DSPs can easily manage their drivers and operations according to their specific regional requirements. Communication templates have also been tailored to each region, providing a more relevant and efficient experience.

We are excited to announce the onboarding of Fulflld drivers to the expedited platform. Each driver will receive a new account and an invitation via SMS with a link to complete their onboarding process. This enhancement aims to streamline the driver experience and improve overall operational efficiency. Additionally, all Fulflld drivers will receive a bonus of 100 Emerald points after completing their first five orders.

We are excited to announce the rollout of a new control panel for managing driver app pop-ups and announcements directly from Dash. This enhancement allows admins and authorized users to easily create, modify, activate, or deactivate messages without needing assistance from the development team. By streamlining this process, we aim to improve communication with drivers and ensure timely updates, all while maintaining oversight and control over driver-facing content.

We have enhanced the Expedite admin interface to provide better visibility for our admin users and CX Specialists. New features include the ability to view custom tags, custom padding values, tracking events, and location lists directly in the admin settings. This update streamlines the process, making it easier to manage API settings without needing to refer to external documents.