Development Dashboard

We've enhanced the driver app to better track pickup and delivery locations by introducing a fallback mechanism. This improvement ensures that even if the app fails to receive the expected location updates due to technical issues, it can still recognize when a driver has arrived at or left a location. As a result, order statuses will be updated more reliably, minimizing delays and improving overall efficiency for our drivers.

We have introduced a new feature that dynamically adjusts scores for drivers based on their proximity to their saved Home Base during order evaluations. This enhancement helps prioritize orders closer to a driver's preferred area while ensuring that a driver's Emerald Status remains the main factor for assignments. Overall, this update aims to improve efficiency in order assignments and better align them with driver preferences. If a driver hasn't set a Home Base, their scores will remain unchanged.

We have implemented a new Auto Incentive Module in Market Management page that allows for adjustments to automatic driver compensation based on zip codes and mileage. This feature will help ensure that drivers are fairly compensated for deliveries in high-demand or longer-distance areas. The system will evaluate qualifying orders daily to apply incentives where applicable, enhancing efficiency in our operations while maintaining existing incentive structures. Please note that certain order types will be excluded from this automatic incentive calculation.

The "Review In" process has been streamlined to improve efficiency for Operations specialists by reducing the number of confirmation steps from five to four clicks. This enhancement allows users to move orders into review more quickly while maintaining complete traceability of the actions taken. Additionally, the change ensures that orders marked as in review will continue to appear in relevant filters without any disruption.

We are integrating Praze Surveys with the Expedite system, allowing for targeted surveys to be sent based on specific delivery conditions and driver shift activities. This enhancement ensures that surveys are triggered appropriately without interrupting drivers during busy periods, as they will only receive them after completing all their deliveries. This improvement aims to gather valuable feedback from drivers while respecting their time and workflow.

We have successfully transitioned the Taco Project billing process to our Expedite system. This update ensures that all orders delivered by Expedite, including those from Menu Mavin and Toast/Cartwheel, will now automatically reflect in the billing section. Additionally, any orders not delivered by Expedite will be excluded from the billing, streamlining our financial tracking and improving accuracy.

We are excited to announce that we are working on integrating the First delivery orders with the Fulflld platform through Expedite, enabling a smoother order process for our UK customers. This integration will facilitate order logistics while ensuring that all payments and address formats are localized to the UK. By setting this up, we aim to enhance the overall delivery experience and operational efficiency for our team.

We have successfully updated the Expedite Brand App to align with the new order data structure, enhancing the integration between the Expedite Dash and Brand Portal. This improvement allows for more efficient order processing and tracking, making it easier for teams to manage orders and access relevant information. Overall, this update streamlines our order management system and supports better visibility across platforms.

We are excited to announce a new feature for Expedite Drivers that allows you to set a "Home Base" pin on a map within the Driver Portal. This optional feature will help you designate your preferred delivery area and improve the relevance of job offers you receive. New drivers will be required to set their Home Base, but existing drivers can choose to maintain a blank entry until they decide to update their preferred location. You will also have the flexibility to change or clear your Home Base pin at any time, providing better control over your delivery preferences.

We have enhanced our meal program order processing for ezCater NYC and improved the handling of OLO orders. By optimizing our dispatch system, we will now prioritize delivery addresses and timings to ensure quicker and more efficient distribution. Additionally, we can recover cancelled orders more effectively by quickly reassigning them to available drivers. These improvements aim to maximize delivery efficiency and reduce lost business.

We have updated the base rate calculation for services in Seattle to ensure compliance with local regulations. From now on, if the calculated rate is below the minimum of $5.34, we will use this minimum value instead. This change helps to improve fairness and consistency in our pricing, ensuring that our service providers receive adequate compensation.

We have updated the payment system for orders from Sweetgreen and Sharebite in Seattle to ensure that the base pay reflects the highest rates available. Now, when processing these orders, the system will take into account both Seattle's wage settings and the client-specific pay rules. This enhancement guarantees that employees receive fair compensation and that any adjustments made during the auto-bundling process maintain compliance with Seattle's standards.

We have successfully moved the Fredrick notifications from the crowded #gig-operations Slack channel to the #gig-onboarding-errors channel. This change aims to reduce clutter in the operations channel, making it easier for the team to communicate and stay focused on their tasks. Team members can now receive important onboarding error notifications in a more manageable space.

We have made adjustments to the integration process for FamilyMeal and Shipday, enhancing order handling based on certain criteria. Now, orders under $100 will be automatically rejected if the delivery mileage exceeds 15 miles. Conversely, if the mileage is under 15 miles, those orders will be processed on demand automatically. These changes aim to improve efficiency and streamline order management.

We've implemented updates to our order handling in Seattle. Now, if a newly placed EZCATER order is made with less than two hours before the pickup, it will be automatically rejected. For non-EZCATER orders within the same time frame, they will be directed to on-demand service, ensuring smoother operations and better management of last-minute requests.

We have rolled back the incentives for ezcater orders to enhance our operational focus. This adjustment allows us to maintain the original incentive structure for non-marketplace orders while ensuring that the incentives for ezcater align better with our overall strategy. As a result, our team can continue improving the driver experience and streamline order processing efficiently.

We have implemented a new "At Risk" tagging system for Proposition Chicken orders that will automatically flag any orders not assigned 90 minutes before their pickup time. This enhancement will provide the Operations team with extra time to address and manage these orders proactively, helping to ensure timely service and reduce potential issues.

We have enhanced the Driver's profile by adding a change log feature that tracks important updates made by internal users. This includes changes to the driver’s first name, last name, email, mobile number, vehicle details, bag images count, and market. Now, all these updates will be visible on the Driver’s profile timeline, promoting greater transparency and clarity for our team.

We have successfully implemented an automation process for Sweetgreen HP orders that will set the driver pay to $40 automatically upon order creation or import. This change eliminates the need for daily manual updates, reducing the workload for our team and minimizing the risk of errors. Going forward, drivers will consistently receive the correct payment amount for these orders, allowing for a more efficient operation.

We've implemented new rules for the Simply Crepes location in Canandaigua to streamline order handling. Orders will now be automatically sent to operational delivery, similar to our previous setup for Freebirds locations. Additionally, any orders exceeding 20 miles will be blocked to prevent delivery issues. These changes aim to enhance efficiency and improve order management for this client.