Development Dashboard

In the upcoming weeks, we will implement a new process for parent driver accounts that will streamline payment handling within our system. After onboarding, child drivers will be able to complete orders while payments will be consolidated under the parent driver's account. This change will simplify payment distribution and ensure compliance with tax reporting, benefiting a small group of drivers efficiently.

We have introduced a new structure for managing clients, similar to the existing system for drivers. This enhancement allows us to categorize clients as "Active" or "Idle" based on their ordering status, improving our support queues. As a result, our team will be better equipped to prioritize assistance for clients that need it most, ensuring more efficient communication and service.

We are making important updates to our integration with ezCater as they improve their API security and reliability. They are transitioning to a new authentication method that enhances our connection, and we've already received necessary credentials for both staging and production environments. Please take some time to review the updated documentation and migration steps, and provide us with an estimated timeline for when we can implement these changes. This upgrade will help us maintain a secure and efficient collaboration with ezCater.

We've added a new feature to the order delivery details page that clearly displays the source of each order, such as OLO or MSI. This enhancement will make it easier for team members to identify which integration was used, helping to reduce delays in troubleshooting any issues that arise. This improvement aims to streamline our order management process and enhance overall efficiency.

A new 15-minute grace period has been implemented for drivers after they accept an order. During this time, drivers will not face any penalties for unassigning the order, providing them with a safer margin to make decisions without immediate repercussions. This feature aims to improve driver experience and reduce stress, ensuring they have adequate time to assess their commitments. After 15 minutes, usual penalty rules will apply.

We have implemented a new SMS onboarding invite for eligible Fulflled drivers that includes a secure link to complete their onboarding steps and continue the verification process. This enhancement targets only those drivers marked with a "Proceed" status, ensuring a more streamlined onboarding experience. As a result, drivers can now efficiently finish their registration, helping us improve overall onboarding completion rates.

Expedite admins can now easily create new clients directly from the admin panel, streamlining the process and reducing the need for assistance from the tech team. This new feature allows admins to input all necessary client information while ensuring that standard validations and permissions are in place. As a result, clients created by admins are fully functional within the system and maintain the same quality as those created by the tech team, enhancing overall efficiency and user experience.

We have launched a new Business Admin Dashboard that provides a comprehensive view of invites, reviews, and performance trends. This dashboard allows business admins to easily monitor feedback engagement with features such as a manual invite form, metrics on total invites and Google ratings, and interactive graphs displaying trends over time. This enhancement simplifies the oversight of customer interactions and improves data visibility for better decision-making.

We have implemented a new process for handling orders that are delayed in driver assignment. Now, if an order is not accepted within five minutes of the scheduled pickup time, it will automatically be canceled and reassigned to another delivery service provider. This change aims to improve our order fulfillment efficiency and reduce late deliveries, ensuring a better experience for our customers.

A new feature has been added to Dash that allows ops team members to flag orders with a "CP Complaint." This flag can be selected from a dropdown menu, and when added, it will create a visible entry on the driver's timeline, including essential details such as the order ID and the user who flagged it. This enhancement will help ensure that complaints are effectively tracked and monitored, improving visibility and response times for our team.

We've added a helpful visual indicator for users editing orders, which highlights any missing information clearly. Now, if required fields are left empty, a red indicator will prompt users to complete those fields before proceeding. This enhancement aims to streamline the order editing process and reduce confusion when submitting incomplete orders.

We have made important updates to the ezcater mileage pay settings by removing the previous rounding rule. Drivers will now be billed and paid based on precise, prorated amounts, ensuring they receive accurate compensation for their mileage. This change aims to enhance transparency and fairness in our payment process, to implement it before January 1.

We have resolved an issue where Olo orders were being billed incorrectly under the client's standard Expedite billing rules instead of the intended Olo billing values. This fix ensures that all Olo orders will now accurately reflect the correct pricing, eliminating discrepancies in invoices and improving the reconciliation process with Olo. As a result, clients can expect more accurate billing, reducing potential disputes or refunds related to overcharging or undercharging.

We are working on enhancing the 'Needs Attention' filter in Dash to highlight orders with high tips better. Users will be able to easily identify orders that have tips exceeding the subtotal or are above $300. This improvement aims to streamline order management by bringing attention to potentially high-value tips, ensuring that our team can respond promptly.

We have updated our mass push notification system to ensure that notifications are only sent to active drivers. This change helps prevent waitlisted drivers from receiving notifications, improving our communication accuracy and ensuring that our drivers only get relevant updates.

We are working on a new feature that clearly identifies whether a chat is initiated by a Support Agent or an end user (Driver or Restaurant user). This enhancement allows us to classify chats as either inbound or outbound, improving our ability to analyze and review chat interactions. As a result, support teams can now gain better insights into chat performance and ensure that existing processes remain uninterrupted.

We have updated the FAQ section on the Expedite homepage. The previous GURU card links have been replaced with a direct link to an external FAQ page, making it easier for users to access the information they need. This change aims to improve user experience by providing quick and straightforward access to FAQs.

We are pleased to announce a new incentive program for our team members in the DC metro area. Starting now, individuals will receive a $10 incentive after completing 70 assignments. This initiative aims to recognize and reward your hard work and dedication, encouraging continued commitment to our projects and goals.