Development Dashboard

We have implemented a new feature that ensures every client location has a cost center automatically created during the onboarding process. This improvement allows our Customer Experience team to log client contacts without interruptions, as they no longer need to wait for cost center data to be available after the first order. This enhancement streamlines the onboarding experience and eliminates previous bottlenecks caused by missing cost center information.

We have improved the Expedite Admin and Client views by adding a new feature that displays the total number of items for a specified range. This enhancement brings greater clarity and consistency, aligning the user experience with what is already available in the Dash interface. Users can now easily see item counts, making it simpler to manage their orders.

We have implemented a new feature that ensures catering orders cannot be placed for pickup in less than 60 minutes. This update helps streamline our order processing and improves service reliability for customers. As a result, we expect fewer last-minute orders that may lead to operational challenges. The feature is now live and functioning as intended.

The "Number of Assignments" detail on the order dashboard has been made more visible to enhance user experience. This update places the assignment count prominently above the timeline, clearly displaying how many times a work item has been assigned. The change aims to facilitate quicker decision-making and improve overall workflow efficiency for users managing orders.

We have added a "Test Notification" button to the Driver Profile section of the Driver App. This feature allows drivers to quickly verify if their notification settings are functioning properly by sending a test alert to their device. This enhancement aims to improve communication and ensure drivers receive timely order notifications.

Drivers should go to → Top left → Click on their profile image → Hit “Test Notification.”

The Resources page on Dash has been updated to include a new Reports Homepage, making it easier for team members to access important reports and resources. This enhancement aims to improve navigation and streamline access to valuable information, enhancing overall efficiency for the team.

The timeout for direct orders has been adjusted to match the existing 5-minute timeframe of ezcater orders. This change ensures a consistent experience for users across order types, helping to reduce any potential delays in processing. All direct orders will now have the same response time requirements, improving overall efficiency.

We are excited to announce the launch of a new promotion for the Boston market, running from November 8th until December 31, 2025. This "PickUp on Time" promo encourages timely pickups and includes an order banner to effectively communicate the offer to customers. The structure will be similar to our previous promotions, providing added motivation for drivers to arrive on schedule.

The Driver App Chat feature has been enhanced to improve clarity and personalization. Support agents' names will now appear as "<First Name> from Expedite" in chat messages, making it easier for drivers to identify who they are communicating with. Additionally, when a chat is closed, the notifications will clearly indicate whether it was closed by the driver or the agent, alongside an option to start a new chat. This update aims to enhance the overall user experience and communication within the app.

We have implemented a new push notification system for the bag tag review process. Now, when a submission is rejected, drivers will receive a message requesting a clear photo of all their hot bags to help complete their bag tag updates. This enhancement ensures better communication and streamlines the review process for our drivers.