Development Dashboard

We have implemented a new Slack alert system to enhance transparency regarding blocked drivers who are on active orders. This update will notify the Gig Operations team whenever a driver is deactivated in GigSafe but still associated with an active order. By streamlining communication, we aim to improve our response time and ensure that these situations are managed more effectively.

We have updated the names of two of our apps for better clarity and branding. "Expedite Driver" is now "Expedite for Drivers," and "Expedite Brand" has been renamed to "Expedite for Brands." These changes aim to enhance user understanding and improve overall app recognition.

We have resolved an issue that was preventing refunds from being processed through our Uber integration. The problem stemmed from our system blocking refunds due to incorrect dollar values being sent in the data. Adjustments have been made to allow refunds to proceed smoothly, which will enhance our ability to manage customer transactions effectively.

We have updated our order assignment process to allow for overlapping orders when assigned to the same driver. This enhancement enhances efficiency by enabling drivers to handle multiple orders simultaneously without conflicts. As a result, we expect improved service delivery and a more streamlined workflow for our team.

Drivers will now receive timely alerts about updates to their order addresses or instructions. This enhancement will ensure that they stay informed and can act quickly, helping to reduce confusion and improve overall efficiency in order handling. Each alert will highlight the important updates, encouraging drivers to review the information promptly.

Starting September 1st, the Safety & Admin fee will be updated to a uniform amount of $0.52 for all orders across all states and Canada. This change aligns with our transition to GigSafe/Gigee and ensures consistency in our pricing structure, as the base delivery fee will also be adjusted accordingly.

We have updated the driver instructions for SimpleCater orders to be set as the default, ensuring that customers receive consistent and accurate information. This enhancement aims to streamline the ordering process and improve overall customer satisfaction. Thank you to everyone involved in making this improvement happen.

The HS Automation feature for blocking and unblocking drivers based on Hubspot interactions has been retired. This change aims to simplify our processes and enhance control over driver management, ensuring that modifications are made manually rather than automatically. As a result, team members will now have a clearer oversight of driver statuses and actions taken.

We have successfully increased the buffer time for the "Orders at Risk - Accepted" filter from a 5-10 minute window to a 15-20 minute window. This change will provide the team with more time to address potential issues and secure a BUDD for orders, ultimately helping to improve our delivery reliability and customer satisfaction. Thank you for your feedback that led to this enhancement!

We've updated the 'Nearby Orders' feature to better reflect user needs by expanding the criteria for displaying nearby orders. Previously, it only showed orders within 1 km, which limited its effectiveness. Now, users will be able to see orders from nearby 1.5-2kms, enhancing the usability of this functionality for more efficient order assignments.