Development Dashboard

We have introduced a new feature that automatically adds a "hopped down" flag to orders when tags are removed by the AA. This enhancement helps users easily identify when tags have been adjusted, improving the clarity of order information. This automated flagging process aims to streamline order management and keep our teams informed.

We have added a new feature that allows users to easily identify orders over $1500 by flagging them within the "Needs Attention" filter. This enhancement will help the team focus on higher-risk orders, enabling quicker reviews and better decision-making to ensure those significant orders receive special attention.

We have introduced a new feature that allows users to save their preferred filters when assigning orders in the manual assignment window. Each specialist can now set their unique filters, which will be retained for future assignments. This enhancement streamlines the order assignment process by ensuring that users see their preferred settings every time they access the window, making their work more efficient. If a user needs to update their filters, they can easily do so with a single click to save the new preferences.

We have added a new visual indicator on the driver's profile in Dash, allowing users to easily see whether the auto-decline feature is turned ON or OFF. This also gives users the ability to activate or deactivate the feature directly from the control panel, providing greater flexibility in managing driver settings.

We have enhanced the Delivery Details timeline to now include a history of all push notifications sent for order offers. This change ensures that team members can easily track and monitor offer notifications in one central location as we move away from SMS communications. This improvement will streamline our processes and improve visibility into customer engagements.

We have updated the way we present our insurance fees following feedback from Gigsafe. We combined the current Occ Acc fee and HNOA fee into a single "Safety & Admin Fee," which will now be displayed on the dashboard and in the driver app. This change not only ensures compliance but also simplifies our fee structure for better clarity.

From now on, all orders from The Stand are going to include a +20 minutes buffer time for the pick-ups to ensure no delays while looking for parking or similar issues.

From now on, the “direct” tag for drivers is going to be based on the Emerald score. The AA will start to make the assignments to drivers with 86+ emerald status, then will hop down to 75+ scored, excluding new drivers, and finally will hop down to all drivers, including new drivers.

The "In Review" feature for marking orders has been successfully fixed. Users can now click the "In Review" option from within an order, which will update the order’s status and timeline appropriately. This improvement enhances the usability of the order management process, ensuring users can mark orders “In Review” succesfully.

Users can now mark any order as "In Review," regardless of whether it appears on a specific filter. This enhancement allows for greater flexibility in managing orders and ensures that all marked orders will be visible on the user's personal filter. Additionally, the timeline will still display when an order is entered into review and when it is resolved, maintaining transparency in the process.